Some Of Our Reviews
I have been renting in Brighton for the past 3 years now and Simply Lets are by far the most professional, honest and friendly agency i have dealt with in my time in this city.
All the agents are outgoing and go above and beyond to ensure that their tenants are well informed and happy, had i known about this agency three years ago i would have saved myself a lot of time and stress.
I highly recommend Simply Lets to anyone looking for houses in Brighton above any other agency.
DO NOT USE THIS AGENCY THEY SCAM YOU FOR MONEY!!
I had gone to view a property in Brighton and all I was told from viewing the house is I call up after the viewing to request application forms to be emailed to myself.
Once doing so myself (a professional worker) and my 2 uni student friends who I was applying with all applied for the property. We sent and signed off our guarantor application forms along with individual forms once reading all terms and conditions.
We sent off our holding fee and then we were emailed a second guarantor form to have signed which was actually outlining that my guarantor would have to be guarantor for my 2 housemates and vice Verca, now you can understand why all 3 of our guarantors were not willing to be guarantor for anyone else other than their own children which is completely understandable. Seeing as you can rent properties where your guarantor is just for yourself only and this was the first time the agency had told us about this AFTER we had already paid our application and holding fees, we had no option but to pull out.
Once emailing them to withdraw our application due to lack of written confirmation on their part we were then told we were not eligible for a refund as “I can confirm that my colleague Frank explained on the viewing that each Guarantor is jointly & severally liable for the full rental amount and each applicant that resides in the property, this was explained to every single viewing that took place. If your Guarantors will proceed as agreed then the Landlord will allow you to move in (subject to paperwork and references being complete) if you are making a decision to withdraw because you cannot meet the agreed terms then you are not entitled to a refund (please refer to the terms & conditions laid out on the holding deposit form which was sent to you before any money exchanged hands).
Now in The terms and conditions they are speaking about it states “Should Simply Lettings clients withdraw for any reason, the proposed tenants(s) will receive a full refund of their holding deposit paid and applicant fee(s) – less £30 per person as mentioned previously to cover referencing costs.''
However we are still being declined our refund and are having to seek legal action.
During this entire process it was all handled so badly as we had 3 people Sam, Frank and Karen dealing with our property which was very frustrating as when emailing or calling up one they would not pass on the information correctly to the others and were not forwarding on our emails and when asking further questions about the property we would be told to call up and speak to someone else about it!
The whole application was handled so poorly and apparently this is not the first time this company has refused to pay students back their deposits.
Do not recommend them at all especially if you are in your early 20s or a student.
THEY ARE A SCAM.
Frank and the team at Simply Lettings were very helpful, their approach was professional, quick and efficient, without forgetting they are dealing with actual humans! My move was particularly complex but Simpy Lettings did all they could to reduce any delays or unnecessary stress. My daughter and I have been living in our new home for 2 months now and we are so happy. I would recommend Simply Lettings to anyone looking to move home.